Enhanced Brisbane Mobile App usability study

Welcome to the usability testing study for the enhanced Brisbane app, and thank you for taking part.


By joining the study, you’re helping us understand what works well and where we can improve, so we can make the app more useful and easier for everyone to use.

This study involves a small group of Council staff, and your feedback will directly shape future updates. You’ll get early access to new features and will try them in everyday situations so we can make sure everything works smoothly before release.

On this page, you’ll find everything you need to get started, including key dates, how to install the test version of the app, how to give feedback and how to get help.



How it works

If you’ve signed up, you’ll receive an email on Tuesday 7 April with instructions to download the test version of the Brisbane app. If you already have the public version installed, you’ll see two app icons—this is normal. The test version will automatically expire at the end of the study.

During the study, you’ll receive suggested tasks to try. You can complete these or explore any other tasks using the new features in the app.

After each task, please complete a feedback form, even if you couldn't finish the task or something didn’t work as expected. All feedback is confidential and anonymised before being shared with the project team.


Need help?

If you get stuck or have a question, support is available from 7am to 7pm through the online forum on this page.
You can also contact the study lead, Karen Manton, by email or Teams karen.manton@brisbane.qld.gov.au

We’re here to help and appreciate you taking the time to contribute.


Study duration

The study runs for 2 weeks, from 7 to 17 April.
All feedback must be submitted by 17 April.



What you’ll find on this page

Everything you need to participate in the study is available here:

  • About you survey – helps us understand who is taking part
  • Daily feedback survey – where you share your experience completing each task
  • Weekly feedback survey – a short reflection on your overall experience
  • FAQs – answers to common questions
  • Project timeline – key dates and milestones
  • Support forum – ask questions, report issues and see updates from the project team


Thank you again for your support and participation.

Your feedback truly makes a difference.

Welcome to the usability testing study for the enhanced Brisbane app, and thank you for taking part.


By joining the study, you’re helping us understand what works well and where we can improve, so we can make the app more useful and easier for everyone to use.

This study involves a small group of Council staff, and your feedback will directly shape future updates. You’ll get early access to new features and will try them in everyday situations so we can make sure everything works smoothly before release.

On this page, you’ll find everything you need to get started, including key dates, how to install the test version of the app, how to give feedback and how to get help.



How it works

If you’ve signed up, you’ll receive an email on Tuesday 7 April with instructions to download the test version of the Brisbane app. If you already have the public version installed, you’ll see two app icons—this is normal. The test version will automatically expire at the end of the study.

During the study, you’ll receive suggested tasks to try. You can complete these or explore any other tasks using the new features in the app.

After each task, please complete a feedback form, even if you couldn't finish the task or something didn’t work as expected. All feedback is confidential and anonymised before being shared with the project team.


Need help?

If you get stuck or have a question, support is available from 7am to 7pm through the online forum on this page.
You can also contact the study lead, Karen Manton, by email or Teams karen.manton@brisbane.qld.gov.au

We’re here to help and appreciate you taking the time to contribute.


Study duration

The study runs for 2 weeks, from 7 to 17 April.
All feedback must be submitted by 17 April.



What you’ll find on this page

Everything you need to participate in the study is available here:

  • About you survey – helps us understand who is taking part
  • Daily feedback survey – where you share your experience completing each task
  • Weekly feedback survey – a short reflection on your overall experience
  • FAQs – answers to common questions
  • Project timeline – key dates and milestones
  • Support forum – ask questions, report issues and see updates from the project team


Thank you again for your support and participation.

Your feedback truly makes a difference.

Discussions: All (1) Open (1)

  • Support Forum - Mobile App Pilot

    20 days ago

    You need to be signed in to add your comment.

    Welcome to the Support Forum for the Mobile App Pilot! 👋

    This space is dedicated to helping you get the most out of your Pilot experience. Use this forum to ask questions, and get support while testing the app.

    Whether you’re running into an issue, need help understanding a feature, or want to check whether something you’re seeing is expected behaviour, this is the place to ask.

    What to use this forum for:

    • Asking for help if something isn’t working as expected
    • Reporting bugs or unexpected behaviour
    • Seeking clarification on how features are meant to work
    • Sharing observations or suggestions based on your experience

    Tips for posting:

    • Be as specific as possible (what you were doing, what you expected, and what actually happened)
    • Include screenshots or screen recordings where helpful
    • Mention your device type and operating system if relevant

    Our team will monitor this forum from 7:00 am-  7:00 pm throughout the pilot period and respond where needed. Your questions and feedback play a vital role in improving the app. Thank you for being part of the Mobile App Pilot

    Welcome to the Support Forum for the Mobile App Pilot! 👋

    This space is dedicated to helping you get the most out of your Pilot experience. Use this forum to ask questions, and get support while testing the app.

    Whether you’re running into an issue, need help understanding a feature, or want to check whether something you’re seeing is expected behaviour, this is the place to ask.

    What to use this forum for:

    • Asking for help if something isn’t working as expected
    • Reporting bugs or unexpected behaviour
    • Seeking clarification on how features are meant to work
    • Sharing observations or suggestions based on your experience

    Tips for posting:

    • Be as specific as possible (what you were doing, what you expected, and what actually happened)
    • Include screenshots or screen recordings where helpful
    • Mention your device type and operating system if relevant

    Our team will monitor this forum from 7:00 am-  7:00 pm throughout the pilot period and respond where needed. Your questions and feedback play a vital role in improving the app. Thank you for being part of the Mobile App Pilot

    Go to discussion
Page last updated: 08 Apr 2026, 04:07 PM